FAQ
Answer to all your questions
Orders & Shipping
The estimated delivery time for your order depends on your location and the shipping method you choose during checkout. All orders placed before 10PM will ship out the next working day.
For international shipping it will vary from 2-7 working days.
Note: check your spam folder for order confirmation email.
For orders above €50 shipping is on us!
Orders for NL, BE, DE and UK under €50 have shipping costs of €4.95.
Orders for USA under $50 have shipping costs of $15.00.
Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to check the status of your shipment and see where it is in transit.
Note: check your spam folder for the shipping mail.
Once the order is placed, it is unfortunately not possible to change or cancel the order, as we strive to fulfill orders as quickly as possible.
If you have any questions, please contact our support team by email: customerservice@featherwomen.com. We cannot guarantee any changes or cancellations, but we will do our best to help you!
We currently ship to customers in the Netherlands, Belgium, Germany, United Kingdom and the United States. Keep an eye on our socials and newsletter for further expansions!
Our return policy states that you have 14 days to return any product that you're not satisfied with. The product must be unused, in its original packaging, and in the same condition as when you received it.
We're sorry, but we are unable to offer free returns, the return costs of €7,50 must be made at your own cost.All customers who wish to return their items can create a return label via the Return Portal.
Once we receive your returned item, we will process your refund within 5-7 business days. The refund will be issued to the payment method you used when placing your order.
If your order arrives damaged or defect, please contact us: customerservice@featherwomen.com as soon as possible with photos of the damage. We will work with you to find a solution, whether that’s sending a replacement item or issuing a refund.
Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Feather Women. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
Returns
Our return policy states that you have 14 days to return any product that you're not satisfied with. The product must be unused, in its original packaging, and in the same condition as when you received it.
We're sorry, but we are unable to offer free returns, the return costs of €7,50 must be made at your own cost.All customers who wish to return their items can create a return label via the Return Portal.
Once we receive your returned item, we will process your refund within 5-7 business days. The refund will be issued to the payment method you used when placing your order.
SUBSCRIPTIONS
The subscribe & save option is available for the Collagen Gummies and Slimming Gummies.
Subscriptions work by automatically deducting a monthly amount from your account and sending you a jar of gummies every month. This ensures you never run out and enjoy consistent savings.
You need to log into your account for this and click on “subscriptions” to proceed. For more questions, please contact customer service.
Log in to your account. View account details and from here you can edit all your account information.
For the subscribe & save option, payment is only possible with a credit card.
PRODUCTS
On our website, on bol.com and a selection of retailers.
Our products are made in the Netherlands, Denmark and Italy.
All of our products are vegan and cruelty free!
Yes, all Feather Women body products are applicable for all skin types.
The recommended dosage for the most Gummies is 2 gummies per day, except for the Energy Gummies, which have a recommended dosage of 1 gummie per day.
Yes, you can take different types of gummies together as part of your daily routine. Each product is formulated to target specific health and needs.
Feather Women was founded by Esther and Anne Vedder, who have a shared passion for beauty and selfcare. They grew up with sensitive skin, which meant battling with stubborn skin issues like acne and senstivity to dryness and uneven skin tone. Our main goal was to find perfect selfcare products that truly addressed our needs and helped us feel comfortable and confident in our own skin.
All discounts and promotions are shared through our social media channels and newsletter. Subscribe to our newsletter to stay updated on exclusive Feather Women discounts!
CAREERS
We sure do! Please e-mail to recruitment@featherwomen.com. For current open internships click here.